Sales conditions

Warranty

All goods sold by us are new and covered by a 24 month European warranty.

Billing

At the time of shipment, the receipt is issued. On request we issue invoices with indication of separate VAT.
» You have to ask for it on purchase, you can not request it later.

To be able to issue the invoice we need the following data:
Header, VAT number / Fiscal Code (mandatory for individual companies), Billing address.

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Regulation on the right of withdrawal of the supplier

ERREBI SHOP, if it is impossible to process the order requested due to the temporary unavailability of the product ordered, has the right to withdraw from the sales agreement within 30 days from the date of ordering, providing the customer with a simple motivated communication, pursuant to art. 54, paragraph 2 of Legislative Decree 206/05. In this case, the customer will be entitled exclusively to the refund of any sum already paid.

Regulations on the right of withdrawal

Any refunds of the goods and their reimbursement are governed by the Italian law on mail order sales. The customer, if he has purchased a product that does not meet his expectations, has 14 days from the date of delivery of the goods, to exercise the "right of withdrawal", or the ability to return the product by communicating its intention by registered mail with return receipt (in order to avoid further expenses we authorize you to send us the communication via e-mail). We will accept the return of any item, as long as it is intact and in the original packaging, reimbursing the entire amount excluding shipping costs that remain charged to the customer (as required by the law on the matter).

Before proceeding with the reshipment, ask us for the exact address to which the item will be sent back !!

Privacy protection legislation

In compliance with the provisions of Legislative Decree 30 June 2003 n.196, we provide information on:
Purposes and methods of processing your personal data

  • Common areas of communication and dissemination thereof
  • Nature of the data in our possession
  • Obligation of the conferment
  • Data controller

The processing of data is performed exclusively to fulfill the purposes of the contract of purchase and / or sale, after-sales service and for tax and administrative obligations related to them. The data will not be communicated or disclosed for any other reason than for those mentioned above.

The provision of data is mandatory for the fulfillment of contractual obligations, not those accounting and tax related to them. The owner informs that any non-communication or incorrect communication of one of the mandatory information has as consequence: the impossibility of the holder to guarantee the adequacy of the treatment to the contractual agreements for which the possible mismatch of the results of the treatment of obligations imposed by fiscal, administrative and labor legislation. The customer can assert his rights as expressed by the articles. 7.8 and 9 of Legislative Decree 30 June 2003 n.196, by contacting the data controller.

Responsible for data processing: ErreBi cablaggi s.r.l.

Dear buyer, we only ask you to use in full awareness these tools that we put at your disposal, you are fully aware that our success, as well as being in our hands is also yours!

For any misunderstanding or misunderstanding should happen in the course of the transaction please contact us TEMPESTIVELY, our commitment will be total to make sure to bring to an end a happy sale.

Payments

  • Paypal
  • Mastercard
  • Visa electron
  • Visa

We accept the most common forms of payment.
Cash on delivery for orders sent by courier is available. This mode requires a surplus of € 5.00 on the amount of the shipment.

Shipments will be made through Posta4, Registered Mail or Express Courier depending on the method chosen by the customer.

Shipping fees:

They are always real, based on the price lists of our couriers and are calculated according to the Weight / Volume Ratio and the Place of Delivery. In addition they include the costs of packaging, management and preparation of the order.

Times of goods evasion:

The time required to process the order is the time between the receipt of payment and the assignment of the package to the courier. Usually the goods are shipped within 24 working hours calculated by the credit, except for Saturday, Sunday, holidays and different indications specified in the individual listings.

Delivery time:

Delivery times may vary depending on the chosen carrier. For shipments through Posta4 (Postamail International) a delivery is expected in 4/6 working days in Italy (8/32 in the rest of the world), this method is not traceable. For shipments by Registered Mail (International Registered Mail) is expected to be delivered in 4/6 working days in Italy (in the rest of the world the time varies depending on the destination), after sending you will be provided with a code that will allow you to trace the package. For shipments with Corriere Espresso a delivery in 24/72 hours is foreseen depending on the place of delivery, after sending you will be provided with a code that will allow you to trace the parcel.

  • DHL
  • TNT
  • UPS
  • GLS
  • Post

We inform our customers that shipments by express courier will be made through: DHL, TNT, UPS, GLS